AHEAD Drumsticks is where your local drum shop shops for innovative drum products. AHEAD Drumsticks does not sell directly to consumers. Orders placed through the AHEAD Drumsticks website are fulfilled by AHEAD Drumsticks’s dealers. AHEAD Drumsticks has partnered with Quivers to help support local drum shops and musical instrument retailers. When you place an order through the AHEAD Drumsticks website, the transaction is managed by Quivers and the order is shipped by a AHEAD Drumsticks dealer.
After your order is placed, you will receive an email from Quivers letting you know that your order has been received. If a dealer has the entirety of your order in stock at the time that you place your order, you will receive a shipping confirmation email soon after that includes a tracking number. Because AHEAD Drumsticks offers hundreds of products and most dealers are not capable of stocking them all, it is likely that dealers will have to place an order with AHEAD Drumsticks before they can fulfill an order placed through the AHEAD Drumsticks website.
It is not unusual for orders placed through the AHEAD Drumsticks website to arrive at your door up to 14 days from the date that you place your order. A representative from the AHEAD Drumsticks team will reach out to you directly if we are made aware of any issues that will delay delivery of your order.
When you place an order through the AHEAD Drumsticks website, Quivers routes your order to a dealer in your area and manages the financial part of the transaction.
Once your order is placed, you will receive an email confirming that your order has been received from Quivers.
When your order ships, you will be sent an email with your tracking number. If your order is sent in multiple shipments or from multiple locations, you will receive a tracking number for each shipment.
You may check your order status by logging into your account. If you need additional information or cannot find your order number or tracking number, please feel free to contact us directly.
PAYMENT METHODS
You can pay using a credit card or PayPal. A fully secure payment service is provided by Quivers Pay, and we accept Visa, Mastercard and American Express.
SALES TAX
Quivers will automatically assess a sales tax rate to your order based upon the area where the order is placed.
Please reach out to AHEAD Drumsticks customer support if you would like to return or exchange a product. Please be ready to provide a picture of your receipt, pictures or video and a written statement of the reason that you’d like to exchange or return the item(s).
Warranty coverage varies from product to product. Please reach out to AHEAD Drumsticks customer support if you would like to return or exchange a product. Please be ready to provide a picture of your receipt, pictures or video of what you are struggling with and a written statement of the reason that you’d like to exchange or return the item(s).
If you were unable to find an answer to your question, please do not hesitate to contact us. The AHEAD Drumsticks team is here to help.
